Last Updated: June 2026

At AfterTheBesto, customer satisfaction is important to us. We strive to provide authentic Pokémon trading cards, sealed products, and collectibles while maintaining transparent policies that protect both our customers and our business.

Please read this Refund & Returns Policy carefully before making a purchase.

Business Information

AfterTheBesto

1718 Jeffries St
Dallas, TX 75226
United States

Email: sales@aftertgebesto.com

Phone: (479) 345-1674

Business Hours:

Monday – Friday: 9:00 AM – 5:00 PM (Central Time)

Saturday – Sunday: Closed

Return Eligibility

We accept return requests for eligible items within 14 days of delivery.

To qualify for a return, items must:

  • Be unused and in original condition.
  • Include all original packaging, accessories, and contents.
  • Not show signs of wear, damage, tampering, or misuse.
  • Be returned in a condition suitable for resale.

Returns that do not meet these requirements may be denied.

Non-Returnable Items

Due to the collectible and market-sensitive nature of trading cards and sealed products, the following items are generally not eligible for return:

Trading Card Singles

Individual card sales are final once delivered unless:

  • The wrong card was sent.
  • The card arrives significantly damaged during shipping.
  • The item received differs substantially from the product listing.

Minor condition differences, centering variations, print lines, factory imperfections, or grading outcomes are not considered defects.

Opened Sealed Products

We cannot accept returns on:

  • Opened booster packs
  • Opened booster boxes
  • Opened Elite Trainer Boxes
  • Opened collection boxes
  • Opened tins
  • Any opened trading card product

Once a sealed product has been opened, all sales become final.

Digital Products

Any digital items, codes, or electronically delivered products are non-refundable once delivered.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash.

Pre-Order Products

Pre-orders reserve inventory before product release.

Customers may request cancellation of a pre-order before shipment.

Once a pre-order item has shipped, standard return eligibility rules apply.

If AfterTheBesto cannot fulfill a pre-order due to distributor shortages, allocation reductions, or inventory issues, customers will receive a full refund for the affected item.

Release date changes from manufacturers or distributors do not automatically qualify for refunds unless otherwise required by law.

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • An incorrect item

Please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Clear photos of the item
  • Photos of the shipping package
  • A description of the issue

Failure to report issues within a reasonable timeframe may affect our ability to process the claim.

Lost Shipments

If tracking indicates a package has not been delivered within a reasonable period, please contact us.

We may:

  • Open a carrier investigation
  • Verify delivery information
  • Assist with claims when appropriate

Carrier delays are outside our direct control, but we will make reasonable efforts to assist customers.

Return Process

To request a return, contact us at:

Email: sales@aftertgebesto.com

Please include:

  • Full name
  • Order number
  • Reason for return
  • Supporting photos if applicable

If your return is approved, return instructions will be provided.

Do not send products back without authorization, as unauthorized returns may be refused.

Return Shipping Costs

If the return is due to:

  • Our error
  • A damaged item
  • An incorrect shipment

AfterTheBesto may cover return shipping costs.

For approved returns due to customer preference or other non-defective reasons, customers are responsible for return shipping expenses.

Original shipping charges are generally non-refundable unless required by law.

Refund Processing

Once the returned item is received and inspected, we will notify you regarding approval or denial of the refund.

Approved refunds are issued to the original payment method.

Most refunds are processed within 5–10 business days, although financial institutions may require additional time.

Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a payment dispute or chargeback.

Our support team is often able to resolve concerns quickly and efficiently.

Fraudulent chargebacks may be challenged with supporting documentation, including order records, tracking information, delivery confirmation, and customer communications.

Fraud Prevention

To protect customers and prevent fraudulent activity, we reserve the right to:

  • Verify customer information
  • Request identity verification when necessary
  • Refuse suspicious transactions
  • Cancel orders believed to involve fraud or abuse

Any canceled orders will be refunded to the original payment method.

Limitation Regarding Card Values

Trading card market prices can fluctuate significantly.

Changes in market value, card popularity, tournament legality, grading outcomes, or collectible demand do not qualify an item for return or refund.

Contact Us

If you have questions regarding returns, refunds, damaged items, or pre-orders, please contact us:

AfterTheBesto

1718 Jeffries St
Dallas, TX 75226
United States

Email: sales@aftertgebesto.com

Phone: (479) 345-1674

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

Customer Commitment

At AfterTheBesto, we are collectors and enthusiasts ourselves. We carefully package every order, work only with trusted distributors and suppliers, and aim to provide a safe, reliable shopping experience for every customer. If an issue arises, our team is committed to working with you to find a fair resolution.